FAQ
1. Is there a charge for an estimate?Â
No, there is never a charge from Webb's Auto Collision Center. Estimates are free and it takes approximately 20 minutes to get an estimate, please make an appointment or stop in anytime?Â
2. Do I have to get more than one estimate?
No, that is common misconception. You can take your vehicle to the facility of your choice and get just one estimate. We would be happy to write an estimate for you and submit it to your insurance company. If the insurance company has already written an estimate for you, we will be happy to use their estimate and work with your company to expedite repairs and return your vehicle to pre-accidents condition.Â
3. Can I choose the body shop where my vehicle is repaired?
Yes, it is your responsibility, and your right, to choose the body shop that will repair your vehicle. You may have prior experience with a repair facility; ask family and friends for referrals, check with the Better Business Bureaus or check online. Be sure the collision repair shop you chose is a Certified Shop and offers a lifetime warranty on their workmanship and paint.Â
4. Will my new car warranty be voided if I don't go to dealer for my repair?
No, your manufacturer's warranty will remain in effect. In addition to your manufacturer warranty, the areas that Webb's auto Collision Center repairs will be covered by our Limited Lifetime Warranty.Â
5. Does Webb offer a warranty?
Yes, Webb's Auto Collision Center offers a Limited Lifetime Warranty to repair, without charge to you, any defects in workmanship for the bodywork and paint labor shown on your repair invoice for as long as you own your vehicles.
6. Can you arrange for my vehicle to be towed?Â
Yes, whenever possible Webb's Auto Collision Center will be happy to make towing arrangements for you. During normal business hours, Monday through Friday 8:00 am to 5:30 pm. Just give us a call at 505-325-1911. The cost of towing as a result of an accident is usually covered as part of loss. We will include this expense in the estimate that is submitted to the insurance company.
7. Can you arrange for a rental car?
Yes, we would be happy to make a rental car reservation for you that will coordinate with the scheduled repair date of your vehicle. We can offer "one stop convenience". The rental car company will pick you up at Webb's Auto Collision Center and take you to their office and get you on your way.
8. Can I get a ride home or to work when I drop off my vehicle?Â
Yes, we are happy to provide courtesy rides for our customers. When you call to schedule your repairs please inform us that you will need a ride.
9. How long will it take to repair my vehicle?
Vehicle repair time is determined by the complexity and extent of the damages. We will give you an estimate time of delivery, based on the initial appraisal of the collision damage. However, the initial appraisal is often written on visual damage only. The estimated time of delivery may change after your vehicle is completely disassembled due to the discovery of additional supplemental damage, the need for additional parts, availability of parts and supplemental insurance approvals. Your customer service representatives will keep you informed during the repair process.
10. I have several estimates that significantly different in price. Why?
Vehicle repair time is determined by the complexity and extent of the damages. We will give you an estimate time of delivery, based on the initial appraisal of the collision damage; however, the initial appraisal is often written on visual damage only. The estimated time of delivery may change after your vehicle is completely disassembled due to the discovery of additional supplemental damage, the need for additional parts, availability of parts and supplemental insurance approvals. Your customer service representatives will keep you informed during the repair process. There are a number of reasons that estimates may differ. Are all the necessary repairs included on each estimate? A low estimate could reflect an incomplete job which may not include structural damage to the frame or unibody. There may be difference because one body shop has written to repair a part and another shop has written to replace the part. There are three primary estimating systems used by auto body repair facilities. Each system breaks down labor operations differently and frequently use different material allowances for similar operations. The type of part used in the repairs will have a significant impact on the repairs. Is the estimate written to use Original Equipment Manufacture's parts, aftermarket parts, used or remanufactured parts? If you have several estimates that differ in price, please bring them to Webb's Auto Collision Center and we will be happy to help you determine why there are price differences.
11. If my vehicle's frame is damaged, does that mean it can't be repaired?
Frame damage is common and it can be repaired with the proper equipment and experienced technicians. Your vehicle may have a chassis (frame) or It may have a unibody (frame and body as one) construction. If the severity and location of the collision damage indicates there is a frame or unibody, your vehicle will be mounted to a dedicated universal frame rack. A computerized measuring system will be utilized to provide graphic and numeric data showing the extent of the damage and the damage to the dimension dictated by the vehicle manufacture.
12. Can you match the color of paint on my vehicle?
Yes, Webb's Auto Collision Center uses a computerized paint mixing system by DuPont a leader in refinishing products. The paint code on your vehicle indicates the color your vehicle was painted at the factory. It provided a starting point for the paint formula. Our painters use the paint code and their experience to blend a color that matches your vehicle. Your vehicle will be spray painted in a downdraft booth.
13. Do you offer a warranty on your paint?
Yes, DuPont, the manufacture of our paint products, provides a limited Lifetime Nationwide Warranty.
14. What if my vehicle is a total loss?
The decision to total a vehicle is made by the insurance company handling the claim, not by the body shop. Each insurance company has their own specific guidelines which they utilize to determine if a vehicle is a total. In many Instances, a vehicle will be totaled if the cost to repair equals or exceeds 75% to 80% of the vehicles ACV (actual cash Value). Webb's Auto Collision Center will be with you every step of the way to answer your questions.
15. When do I pay my deductible?
You pay your deductible to Webb's auto Collision Center at the time you pick up your vehicle. The amount of the deductible that you will be responsible for is determined by your insurance policy. Please check with your insurance agent or adjuster if you are unsure of the amount. Webb's auto Collision Center accepts Visa, Master Card, and Discover, a debit card check and cash for the deductible.Â
16. How soon after my vehicle is repaired and painted can I wash and wax it?
FIRST 30 DAYS: Wash by hand using only clear water. Be sure to wash your vehicle in the shade. Please do not "dry wipe" your vehicle. It can scratch the finish. Please do not use a commercial car wash. The stiff brushes and sponges can damage your paint. Please avoid parking under trees which will damage fresh as they are likely to attract birds or drop tree sap on your newly painted vehicle. Please do not spill gasoline, oil, antifreeze, transmission fluid or windshield solvent on the new paint.
After 30 Days: Wash your vehicle using a mild car wash solution or mild dishwashing detergent and soft cloth.
After 90 Days: Waiting 90 days will allow your paint to cure completely. At this time we recommend that you wax your car. Keep a coat of wax on your vehicle will protect the finish and help it looking like new.
